The first thing that I noted was that the users were seeing this issue intermittently, and Outlook/Exchange seemed to disconnect after a certain period of time. I recently ran into this issue on several PCs in our environment (Windows 7/10, Office 2016 Home & Business), and it seemed like more PCs were experiencing it as time went on. Hopefully we don't run into more of these or someone finds a resolution that doesn't require setting up a fresh profile for the user. I think that just translates to there is some kind of setting, file or registry entry causing this and we don't know what. It just wouldn't make sense that this was caused but a "corrupted profile". Either with his mailbox or something with a recent patch. I've got to think that something occurred on Microsoft's side. I mentioned this to MS who said that I must also have something corrupted in my user profile. This also would not automatically configure properly. Microsoft used this as proof that something was "corrupt" in his profile.įor testing I also tried creating a new Outlook profile on my computer with his account. After creating the new user profile Outlook was able to automatically configure his account. Went through a bunch of stuff with Microsoft support and finally ended up creating a new user profile. I tried creating him a new Outlook profile but it would not automatically configure his O365 account.
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I tried repairs of his Office as well as a full uninstall/reinstall with no change. The window that popped up was not the same size or position that the password dialogue would be.
Clicking on that brought up a window that immediately disappeared without seeing anything on it. Saw the same Needs Password where it would normally say Connected to Exchange. I had the exact same issue on a client system that also started on the same day.
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